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Warranty item

We care about the quality of our furniture and want you to enjoy using it comfortably and safely. If you discover any discrepancies or manufacturing defects upon receipt, assembly, or use of the product, please contact us, and we will help resolve the issue.

Warranty Period

The warranty for Garant furniture is as follows:

  • 18 months from the date of manufacture;
  • 6 months for hardware.

The warranty is valid provided that the rules for transportation, storage, assembly, and use of the furniture are followed.

What Should You Check?

Upon receipt and before assembling the furniture, please check:

  • the integrity of the packaging;
  • the number of packages;
  • that the product matches your order;
  • that all parts and hardware are present;
  • that there are no chips, scratches, or other damage;
  • that the color and configuration are correct.

If you discover a defect or discrepancy, please do not begin assembling the damaged item and contact our customer service department.

What Does the Warranty Cover?

The warranty covers manufacturing defects, specifically: parts that do not match the order, incorrect sizes, missing components, material defects, or other errors made by the manufacturer.

If a manufacturing defect is confirmed, we will replace the necessary part free of charge or offer an alternative solution.

When is the warranty not valid?

The warranty does not cover damage resulting from improper transportation, storage, installation, DIY repairs, mechanical damage, failure to follow the assembly instructions, or use of the product for purposes other than its intended use.

How to File a Claim?

To ensure prompt processing of your claim, please prepare the following:

  • photos or videos of the defect;
  • a photo of the label from the packaging;
  • your order number, receipt, or packing slip;
  • a brief description of the situation.

Customer Service Contact Information:
Phone: +38 063 170 27 05
Chatbot: @gtcare_bot

We value our customers’ trust and strive to ensure that every inquiry is reviewed carefully, accurately, and as quickly as possible.